Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, products, and payments.

How long does it take to process my order?

All orders are processed within 1–3 business days. You'll receive a confirmation email with your tracking number once your order has been dispatched.

Do you ship internationally?

Yes! We ship worldwide. Delivery times vary by location — typically 5–12 days for Australia & New Zealand, 7–14 days for USA, Canada & Europe, and up to 25 days for the rest of the world.

How much does shipping cost?

Standard shipping is free on all orders

Can I track my order?

Absolutely. Once your order ships you'll receive a tracking link via email. You can also visit our Track Your Order page anytime.

Do you offer refunds?

Yes. We offer a full 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll arrange a full refund.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with a photo of the item and we'll arrange a replacement or full refund at no extra cost to you.

How do I start a return?

Simply email us at trentasupply@gmail.com with your order number and reason for return. Our team will guide you through the process.

Are your products good quality?

Absolutely. Every product at Trenta Supply is carefully selected and tested before it reaches you. We stand behind everything we sell.

Do you restock sold out items?

Yes, most items are restocked regularly. You can sign up for restock notifications on the product page to be the first to know.

What payment methods do you accept?

We accept all major credit cards, After Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Still have questions?

We're here 24/7. Reach out via our Help Center Portal or email us at trentasupply@gmail.com — we typically respond within a few hours.